Refund Policy

Service Characteristics

Permit expediting and consulting services are fundamentally different from retail products or other services that may typically offer refunds. Our services involve:

Immediate Professional Engagement: Upon payment, our professional staff immediately begins work on your project, including reviewing documentation, preparing applications, contacting government agencies, and coordinating with various stakeholders. This work cannot be undone or returned.

Time-Sensitive Government Interactions: We immediately begin interactions with government agencies on your behalf, submitting applications, scheduling inspections, and engaging in communications that establish our representation of your interests. These actions create immediate value and cannot be reversed.

Specialized Expertise Application: Our team applies years of specialized knowledge and experience to your specific situation, providing insights, strategies, and solutions that are immediately transferred to your benefit. This intellectual property and expertise cannot be reclaimed once shared.

Third-Party Commitments: We often make commitments to third parties, including government agencies, contractors, and other professionals, on your behalf. These commitments create obligations and relationships that cannot be undone.

Immediate Value Creation

Our services create immediate value through:

Professional Assessment: Within hours of engagement, we conduct thorough assessments of your permit needs, regulatory requirements, and potential challenges. This assessment provides immediate value in the form of professional insights and strategic planning.

Documentation Review: We immediately review all provided documentation for completeness, accuracy, and compliance with regulatory requirements. This review identifies potential issues and provides immediate value through error prevention and optimization recommendations.

Government Contact Initiation: We establish contact with relevant government agencies and begin the process of representing your interests. This representation creates immediate value and establishes our professional relationship with agencies on your behalf.

Project Planning: We develop comprehensive project plans and timelines that provide immediate value through improved organization and strategic approach to the permit process.

Government Agency Decisions

Many factors affecting permit outcomes are entirely beyond our control, including:

Regulatory Changes: Government agencies may change regulations, requirements, or procedures at any time, potentially affecting pending applications or project requirements. These changes are beyond our control and do not constitute grounds for refunds.

Agency Delays: Government agencies may experience delays due to staffing issues, budget constraints, system upgrades, or other administrative factors. While we work diligently to minimize the impact of such delays, they are beyond our control and do not constitute grounds for refunds.

Permit Denials: Government agencies may deny permit applications for various reasons, including technical deficiencies, regulatory non-compliance, or policy considerations. While we work to maximize approval chances, we cannot guarantee permit approval, and denials do not constitute grounds for refunds.

Inspection Failures: Building inspections may fail due to construction defects, code violations, or other issues related to the actual work performed. While we coordinate inspections and provide guidance, we are not responsible for construction quality or compliance, and inspection failures do not constitute grounds for refunds.

Third-Party Factors

Contractor Performance: Issues with contractor performance, construction quality, or project execution are beyond our control and do not constitute grounds for refunds.

Property Issues: Unexpected property conditions, title issues, or other property-related problems that affect permit applications are beyond our control and do not constitute grounds for refunds.

Economic Factors: Changes in economic conditions, material costs, or market factors that may affect project viability are beyond our control and do not constitute grounds for refunds.

Force Majeure Events: Natural disasters, pandemics, civil unrest, or other extraordinary circumstances that may affect government operations or project timelines are beyond our control and do not constitute grounds for refunds.

Information Accuracy

Clients are responsible for providing accurate, complete, and timely information necessary for permit applications and service delivery. Failure to provide accurate information may result in delays, additional costs, or permit denials, but does not constitute grounds for refunds. Our services are based on the information provided by clients, and we cannot be held responsible for outcomes resulting from inaccurate or incomplete client information.

Timely Response

Clients must respond promptly to requests for information, documentation, or decisions. Delays in client response may affect project timelines and outcomes but do not constitute grounds for refunds. Our ability to deliver effective services depends on timely client cooperation and communication.

Compliance with Requirements

Clients are responsible for ensuring that their projects comply with all applicable regulations, codes, and requirements. While we provide guidance and expertise, ultimate responsibility for compliance rests with the client, and compliance issues do not constitute grounds for refunds.

Payment Obligations

Clients are responsible for making full and timely payment for services as agreed. Failure to make timely payment may result in suspension of services but does not entitle clients to refunds for services already provided.

Consultation Services

Consultation fees are non-refundable once the consultation has been provided. Consultations provide immediate value through professional advice, regulatory guidance, and strategic recommendations. The knowledge and insights provided during consultations cannot be returned or undone, making refunds inappropriate and impractical.

Permit Application Services

Fees for permit application preparation and submission are non-refundable once work has begun. This includes document preparation, application completion, and submission to government agencies. The professional work involved in these services creates immediate value and cannot be reversed.

Expediting Services

Expediting service fees are non-refundable once expediting activities have commenced. Expediting involves immediate professional engagement with government agencies, priority processing requests, and ongoing monitoring and follow-up activities that create immediate value.

Inspection Coordination

Fees for inspection coordination services are non-refundable once coordination activities have begun. This includes scheduling inspections, coordinating with inspectors, providing site access information, and managing inspection logistics.

Compliance Services

Fees for compliance services, including code violation resolution and regulatory compliance assistance, are non-refundable once work has commenced. These services involve immediate professional assessment and action that creates immediate value.

Payment Methods

We accept various payment methods including cash, check, credit cards, and electronic transfers. Regardless of the payment method used, all payments are considered final upon receipt and processing.

Payment Processing

Once payment is processed, it is immediately applied to your account and service delivery begins. Payment processing creates an immediate contractual obligation and begins the service delivery process, making refunds inappropriate.

Disputed Charges

If you dispute a charge with your credit card company or bank, you remain responsible for payment of all services provided. Disputed charges do not constitute grounds for service refunds and may result in additional collection costs and legal action.

Failed Payments

If a payment fails or is reversed after services have been provided, you remain responsible for payment of all services rendered. Failed payments do not entitle you to refunds and may result in additional fees and collection action.

Service Corrections

While we do not provide refunds, we are committed to addressing legitimate service issues through alternative means:

Service Corrections: If we make errors in our service delivery, we will work diligently to correct those errors at no additional charge. This may include resubmitting corrected applications, providing additional consultations, or taking other corrective actions.

Additional Services: In cases where additional work is needed due to our errors, we may provide additional services at no charge to remedy the situation.

Process Improvements: We continuously improve our processes and procedures to prevent service issues and ensure high-quality service delivery.

Communication and Resolution

We encourage clients to communicate any concerns or issues promptly so that we can address them effectively:

Open Communication: We maintain open lines of communication and encourage clients to discuss any concerns or questions about our services.

Problem Resolution: We work collaboratively with clients to resolve any issues or concerns that may arise during service delivery.

Service Adjustments: When appropriate and feasible, we may adjust our service approach to better meet client needs and address specific concerns.

Consumer Protection Laws

This refund policy is designed to comply with applicable consumer protection laws while reflecting the unique nature of professional permit expediting services. Professional services are generally exempt from many consumer protection refund requirements due to their specialized nature and immediate value creation.

Contractual Agreement

By engaging our services and making payment, clients enter into a contractual agreement that includes acceptance of this refund policy. This agreement is legally binding and enforceable under Florida law.

Dispute Resolution

Any disputes regarding this refund policy or our services will be resolved through the dispute resolution procedures outlined in our Terms and Conditions, including mediation and arbitration as appropriate.

Severability

If any portion of this refund policy is deemed unenforceable, the remaining portions will remain in full force and effect.

Fraud or Misrepresentation

In the extremely rare case of proven fraud or material misrepresentation by Rocket Permits LLC, we may consider alternative remedies on a case-by-case basis. Any such claims must be substantiated with clear evidence and reported within 30 days of discovery.

Service Non-Delivery

If we completely fail to provide any services due to our own fault or negligence, we may consider alternative remedies. However, partial service delivery, delays, or outcomes beyond our control do not constitute service non-delivery.

Legal Requirements

If required by applicable law or court order, we may be compelled to provide refunds in specific circumstances. However, such situations are extremely rare and would be handled on a case-by-case basis with appropriate legal counsel.

Clear Disclosure

This refund policy is clearly disclosed to all clients before service engagement and payment. Clients are encouraged to read and understand this policy before making payment commitments.

Informed Consent

By making payment for our services, clients acknowledge that they have read, understood, and agree to this refund policy. This acknowledgment constitutes informed consent to the no-refund terms.

Service Agreement Integration

This refund policy is an integral part of our service agreement and cannot be modified except in writing signed by authorized representatives of Rocket Permits LLC.