Privacy Policy

Personal Information

In the course of providing our permit expediting and consulting services, we collect various types of personal information that may include, but is not limited to:

Contact Information: Your full name, business name, mailing address, physical address, email address, phone numbers (mobile, office, home), and fax numbers. This information is essential for maintaining communication throughout the permit process and ensuring we can reach you with updates, questions, or important notifications regarding your permit applications.

Identification Information: Driver's license numbers, state identification numbers, Social Security numbers (when required by government agencies), passport information, and other government-issued identification documents. Many permit applications require proof of identity, and we collect this information solely to complete the required documentation for your permit submissions.

Professional and Business Information: Business license numbers, professional license information, contractor license details, employer identification numbers (EIN), business registration information, and professional certifications. This information is necessary for permit applications that require proof of professional qualifications or business legitimacy.

Property Information: Property addresses, legal descriptions, parcel numbers, property ownership documentation, deed information, and property tax records. Since most permits are tied to specific properties, we must collect detailed property information to ensure accurate permit applications and compliance with local regulations.

Financial Information: While we do not typically store complete financial information, we may collect limited financial data such as project cost estimates, property values, and payment information for our services. We use secure payment processing systems and do not store complete credit card information on our systems.

Project Details: Detailed descriptions of proposed work, architectural plans, engineering drawings, project timelines, contractor information, and technical specifications. This information is crucial for preparing accurate permit applications and ensuring compliance with building codes and regulations.

Technical Information

When you visit our website or communicate with us electronically, we automatically collect certain technical information:

Website Usage Data: IP addresses, browser type and version, operating system, referring website addresses, pages viewed, time spent on pages, click-through rates, and other website analytics data. This information helps us improve our website functionality and user experience.

Communication Metadata: Email headers, transmission times, delivery confirmations, and communication logs. We maintain records of our communications to ensure continuity of service and to document important decisions or instructions related to your permit applications.

Device Information: Information about the devices you use to access our services, including device type, unique device identifiers, and mobile network information when applicable.

Information from Third Parties

As an intermediary service, we may receive information about you from various third parties, including:

Government Agencies: Information obtained from permit applications, public records, inspection reports, and other government databases. This information is typically public record but may contain personal details relevant to your permit applications.

Professional Partners: Information from architects, engineers, contractors, attorneys, and other professionals involved in your projects. We may receive technical documents, professional opinions, and project updates that contain your personal information.

Property Records: Information from title companies, real estate agents, property management companies, and public property records. This information helps us verify property ownership and ensure accurate permit applications.

Primary Service Delivery

The primary purpose for collecting your personal information is to provide our permit expediting and consulting services effectively. We use your information to:

Permit Application Preparation: We compile your personal, business, and project information into the required forms and documentation needed for various permit applications. This includes building permits, certificates of occupancy, code compliance documentation, special event permits, and other regulatory submissions required by Miami Beach, Miami-Dade County, and other relevant jurisdictions.

Government Agency Communication: We act as your authorized representative in communications with government agencies, building departments, code enforcement offices, and other regulatory bodies. Your information is used to establish our authority to act on your behalf and to provide agencies with the necessary details to process your applications.

Project Management and Coordination: We use your contact information and project details to coordinate with various stakeholders including contractors, architects, engineers, inspectors, and other professionals involved in your project. This coordination is essential for ensuring timely permit approvals and project completion.

Compliance Monitoring: We monitor the status of your permits and applications, track deadlines, schedule inspections, and ensure ongoing compliance with applicable regulations. Your information helps us maintain accurate records and provide timely updates on your project status.

Communication and Customer Service

We use your contact information to:

Provide Updates: Regular communication regarding the status of your permit applications, inspection schedules, approval notifications, and any issues that may arise during the permit process.

Emergency Notifications: Immediate communication regarding urgent matters such as permit denials, inspection failures, code violations, or time-sensitive deadlines that require your immediate attention.

Consultation Services: Scheduling and conducting consultations regarding your projects, providing expert advice on permit requirements, code compliance issues, and regulatory matters.

Customer Support: Responding to your questions, concerns, and requests for information regarding our services or your specific projects.

Business Operations

We may use your information for legitimate business purposes including:

Service Improvement: Analyzing service delivery patterns, identifying areas for improvement, and developing new services to better meet client needs.

Quality Assurance: Monitoring service quality, training staff, and ensuring consistent service delivery across all client interactions.

Record Keeping: Maintaining accurate business records for accounting, legal compliance, and operational purposes.

Marketing Communications: With your consent, we may use your contact information to inform you about new services, regulatory changes that may affect your business, or other relevant information. You may opt out of marketing communications at any time.

Government Agencies

As an intermediary service provider, we regularly share your information with various government agencies as part of our core service delivery:

Permit Applications: We submit your personal, business, and project information to building departments, planning offices, code enforcement agencies, and other regulatory bodies as required for permit applications and approvals.

Inspection Coordination: We provide your contact information and project details to building inspectors, code enforcement officers, and other government officials who need to access your property or communicate with you directly.

Compliance Documentation: We may share your information with government agencies to demonstrate compliance with regulations, respond to inquiries, or address code violations.

Public Records: Information submitted to government agencies may become part of public records and may be accessible to the general public through public records requests or online databases.

Professional Service Providers

We may share your information with third-party professionals who assist in providing our services:

Legal Professionals: Attorneys who provide legal advice regarding permit issues, code violations, or regulatory compliance matters.

Technical Experts: Architects, engineers, surveyors, and other technical professionals who provide expertise needed for permit applications or compliance issues.

Contractors and Vendors: Licensed contractors, suppliers, and other vendors who may be involved in your project and need access to relevant project information.

Administrative Service Providers: Third-party companies that provide administrative support such as document preparation, copying services, or courier services.

Business Partners

We may share limited information with trusted business partners who help us deliver our services:

Technology Providers: Companies that provide software, database management, communication systems, or other technology services that support our operations.

Payment Processors: Secure payment processing companies that handle financial transactions for our services.

Professional Associations: Industry organizations or professional associations where membership or participation may benefit our service delivery.

Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

Comply with Legal Process: Respond to subpoenas, court orders, legal proceedings, or other legal requirements.

Protect Rights and Safety: Protect our rights, property, or safety, or the rights, property, or safety of our clients, employees, or others.

Prevent Fraud: Investigate, prevent, or take action regarding suspected fraud, illegal activities, or violations of our terms of service.

Emergency Situations: Respond to emergency situations that may threaten the health or safety of individuals.

Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction:

Physical Security: Our offices are secured with access controls, surveillance systems, and locked storage for physical documents. Sensitive documents are stored in fireproof safes and access is limited to authorized personnel only.

Digital Security: We use industry-standard encryption for data transmission and storage, secure servers with regular security updates, firewalls, and intrusion detection systems. All electronic communications containing sensitive information are encrypted using secure protocols.

Access Controls: Access to personal information is limited to employees and authorized representatives who need the information to perform their job duties. All personnel with access to personal information are required to sign confidentiality agreements and receive regular training on privacy and security practices.

Regular Audits: We conduct regular security audits and assessments to identify potential vulnerabilities and ensure our security measures remain effective and up-to-date.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements:

Active Projects: During active permit projects, we retain all relevant information to ensure continuity of service and compliance with ongoing requirements.

Completed Projects: After project completion, we retain records for a minimum of seven (7) years to comply with business record retention requirements and to provide ongoing support for warranty issues or future permit needs.

Legal Requirements: Some information may be retained longer when required by law, regulation, or legal proceedings.

Secure Disposal: When information is no longer needed, we securely dispose of it using methods appropriate to the type of information, including secure shredding of physical documents and secure deletion of electronic files.

Data Breach Response

In the unlikely event of a data security incident, we have established procedures to:

Immediate Response: Quickly identify and contain the incident to minimize potential harm and prevent further unauthorized access.

Investigation: Conduct a thorough investigation to determine the scope of the incident, the information involved, and the cause of the breach.

Notification: Notify affected individuals and relevant authorities as required by law, typically within 72 hours of discovering the incident.

Remediation: Take appropriate steps to address the incident, prevent future occurrences, and assist affected individuals in protecting their information.

Access and Correction

You have the right to access and review the personal information we maintain about you. You may request:

Information Access: A copy of the personal information we have collected about you, including the sources of the information and how it has been used.

Correction of Errors: Correction of any inaccurate or incomplete personal information in our records. We will make reasonable efforts to correct errors promptly and notify relevant third parties of corrections when appropriate.

Information Updates: Updates to your contact information, project details, or other personal information to ensure our records remain current and accurate.

Consent and Opt-Out Rights

Marketing Communications: You may opt out of receiving marketing communications from us at any time by contacting us directly or using the unsubscribe links provided in our communications.

Service Communications: Please note that you cannot opt out of service-related communications that are necessary for the delivery of our permit expediting services, such as permit status updates, inspection notifications, or urgent compliance matters.

Consent Withdrawal: In certain circumstances, you may withdraw your consent for specific uses of your information, though this may limit our ability to provide certain services.

Limitations on Rights

Your privacy rights may be limited in certain circumstances:

Legal Requirements: We may be unable to delete or modify information that we are required to maintain by law or regulation.

Ongoing Services: During active permit projects, we may need to retain certain information to ensure continuity of service and compliance with regulatory requirements.

Third-Party Requirements: Information that has been submitted to government agencies or other third parties may be subject to their retention policies and may not be retrievable or modifiable.

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services:

Essential Cookies: Necessary for basic website functionality, including session management, security features, and form submissions.

Analytics Cookies: Help us understand how visitors use our website, which pages are most popular, and how we can improve the user experience.

Preference Cookies: Remember your preferences and settings to provide a more personalized experience during future visits.

Third-Party Technologies

Our website may include third-party technologies such as:

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics may collect information about your use of our website and other websites.

Social Media Plugins: Our website may include social media sharing buttons or plugins that may collect information about your browsing activities.

Contact Forms: Our contact forms may use third-party services to process submissions and prevent spam.

Managing Cookies

You can control cookie settings through your browser preferences:

Browser Settings: Most browsers allow you to view, manage, and delete cookies through their settings or preferences menu.

Opt-Out Tools: You may use browser extensions or opt-out tools provided by advertising networks to limit tracking.

Impact of Disabling Cookies: Disabling certain cookies may affect the functionality of our website and your ability to use certain features.